Understand people
Technology is never the starting point. The need is.
How I approach the work
I don’t start with technology. I start with people.
Make complexity feel simple
Clear products respect people’s time and attention.
Accessibility starts with the defaults
The inclusive version should be the normal version.
Build the real thing
A working product reveals what a polished mockup cannot.
Watch, listen, improve
Users will teach you things you could never learn in isolation.